We're so sorry to hear that you order has not been received, please be assured we will investigate and replace your order for you if required.

Could you please sign and return the declaration below, this is to confirm you have not received the parcel. On receipt we will recreate you order and send it out again using DPD next day delivery free of charge.

Please note, any DOR received without a signature will not be actioned.

∙         I wish to deny receipt of the parcel with the following tracking number - ………………………

∙         I can confirm that I have checked with those within my household & neighbours who may have signed or received the goods & the parcel has not been received.

∙         I will inform you immediately if it arrives.

∙         I agree to co-operate with the courier Loss Prevention &/or the Police in the event of any investigation into the missing items.

∙         I confirm this declaration is true & accurate in all respects.

∙         I understand by making a false statement could lead to prosecution

Recipient Name: ………………………

*Signed: ………………………                (must be signed by hand)

Date: ………………………