Denial of Receipt (DOR)
We're so sorry to hear that you order has not been received, please be assured we will investigate and replace your order for you if required.
Could you please sign and return the declaration below, this is a requirement to confirm you have not received the parcel.
Please note, any DOR received without a written signature may delay the processing of your refund.
- I wish to deny receipt of the parcel with the following tracking number - ………………………………………………
- I can confirm that I have checked with those within my household.
- I have checked my neighbours who may have signed or received the parcel on my behalf.
- I have fully checked around my property and have not located the parcel
- I will inform you immediately if my parcel arrives.
- I agree to co-operate with the courier Loss Prevention/or the Police in the event of any investigation into the missing items.
- I confirm this declaration is true & accurate in all respects.
- I understand by making a false statement could lead to prosecution
Recipient Name: ………………………………………………………………………
*Signed:……………………………………………………………………… (must be signed by hand)
Date:………………………………………………
*This DOR must be printed out and signed by hand, then provided to us as a scanned copy or readable photo.
