FAQ Return #4

  • To request a return for either an exchange or refund, please email sales@familycrafts.co.uk within 7 days of receipt, quoting your name, order number and contact details as well as your reason for the return.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please note that personalised items are non refundable.