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Items usually despatched within 2 - 3 working days.

Free delivery on all UK orders over £100

FAQ Returns #4

  • To request a return for either an exchange or refund, please email sales@familycrafts.co.uk within 7 business days of receipt, quoting your name, order number and contact details as well as your reason for the return.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our Guarantee

If your purchase is damaged in any way, please let us know straight away, we can then send you a replacement piece or totally replace your purchase if necessary.

Our Guarantee

All our products are handmade and made to order, please allow 1-2 working days for you item to be made and despatched.

Our Guarantee

We use Royal Mail 2nd class and courier services. Our standard delivery is 2-4 working days from the date of despatch.

Our Guarantee

We offer free standard delivery on all orders over £100, ordered for delivery within the UK Mainland.