FAQ Answer #12 – Family Crafts
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Items usually despatched within 2 - 3 working days.

Free delivery on all UK orders over £100

FAQ Answer #12

  • As all of our products are cut to order, we do not accept returns or give refunds for personalised or bespoke items, however, we may be willing to accept returns for standard, non-personalised items.
  • If you choose to return your non personalised order then only the cost of the items will be refunded and not the postage, we will only refund your postage if we have made a mistake with the order.
  • Please get in touch to discuss your options.

Our Guarantee

If your purchase is damaged in any way, please let us know straight away, we can then send you a replacement piece or totally replace your purchase if necessary.

Despatch

All our products are handmade and made to order, please allow 1-2 working days for you item to be made and despatched.

Delivery

We use Royal Mail 2nd class and courier services. Our standard delivery is 2-4 working days from the date of despatch.

Free Delivery

We offer free standard delivery on all orders over £100, ordered for delivery within the UK Mainland.