FAQ Answer #11 – Family Crafts
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Items usually despatched within 2 - 3 working days.

Free delivery on all UK orders over £100

FAQ Answer #11

  • Please check your order (emailed to you after checkout) to make sure that the spelling was correct when the order was placed.
  • If the mistake is on our behalf, we will send you out a replacement free of charge.
  • If the personalisation was incorrectly spelt on your order, we apologise but we will be unable to replace the item for you free of charge, we will however endeavour to recut the item with the correct spelling at a reduced cost.
  • Please ensure all spellings and punctuation are as you require before placing your order.

Our Guarantee

If your purchase is damaged in any way, please let us know straight away, we can then send you a replacement piece or totally replace your purchase if necessary.

Despatch

All our products are handmade and made to order, please allow 1-2 working days for you item to be made and despatched.

Delivery

We use Royal Mail 2nd class and courier services. Our standard delivery is 2-4 working days from the date of despatch.

Free Delivery

We offer free standard delivery on all orders over £100, ordered for delivery within the UK Mainland.